Wingtip features a retail shop with a custom clothing department, cufflinks, pens, leather goods, barware, cigar accessories, a fly fishing shop, wine & spirits and even a barber shop and shoe shine stand. They also have a restaurant and bar, a private club, a boardroom, a golf simulator and a wine cave.
Wingtip’s vast retail store, their private club, and restaurant means they’re running multiple businesses with different needs. Wingtip relies on amazing service to make their customers loyal but they have the challenge of having so many different facets to their company that all require a different kind of service and staff.
Finding that perfect ratio of customer to staff is key to the quality of their brand. Since they have different areas of customer service with retail, restaurants, and private events it can be difficult to ensure that each area is being run efficiently and customers are satisfied.
ZUUS has an on-platform integration with NetSuite that means data flows seamlessly between ZUUS and NetSuite. Employee details flow via an event-based real time integration, eliminating data entry. NetSuite + ZUUS Dynamic Scheduling enables Wingtip to run all their business activities on one seamless platform.
After using ZUUS, Wingtip was able to see exactly what tweaks to service levels were needed. They had no trouble seeing their different shift schedules and being able to physically see if they needed an extra server or bartender. They would find that ideal customer to staff ratio.
The integration with NetSuite has ensured employee details are always up to date, and has eliminated hours of data entry from Wingtip’s payroll process.
Wingtip + NetSuite + ZUUS
“90% of our business is on the NetSuite platform. I wanted something that would be as seamless as possible with getting data in and out of NetSuite.
Looking at ZUUS the scheduling to forecasted revenue was the key to making our decision.”
– Ami Arad, CEO & Founder, Wingtip
Providing better service and reducing labor cost
Shift schedules take 30 minutes to produce with ZUUS and come out on time each week and most importantly are under budget.
Before ZUUS Ami didn’t know his labor cost percentage, now he does.
In just over 7 weeks Jesse Potterveld, Wingtip’s Chief of Staff, has dropped the labor cost by 16.25% while sales are up $69,000 over forecast.
What gets measured gets managed. Wingtip proves you can reduce labor costs AND boost sales!
The true investment that Wingtip made with ZUUS was having an easier workflow and understanding their peak times and their needs as a company. While a lot of companies still use outdated methods for workforce scheduling it’s important to be ahead of the curve and use systems to streamline the process.
Wingtip says they’re a mix of modern and traditional. That’s evident in their adaption of labor optimization technology but their commitment to customer service is their traditional sense.