Technology in general is quickly changing the world we live in, but with new applications being developed every day to address the needs of business, we are seeing it expanding in even greater ways. How is business technology being used today to make doing business faster, easier, and better? Let’s take a look at the future of business technology and how it can benefit your business.
Automation. Technology uses systems to create processes and these processes allow for automation. Automation takes out the time previously wasted by a person doing redundant tasks, freeing them up to work on higher level tasks. So, for example, rather than data entry, customers can use a form to complete information in a systematic way that can be compiled automatically.
Example: Customers enter their email address into a digital form at point-of-sale and are automatically added to an email list to receive specials.
Efficiency. By automating and systemizing tasks, standards are met without the employee’s compliance (or lack thereof), creating more consistent results.
Example: Employee A consistently asks 90% of customers to do a review, while Employee B only asks 10%. With technology in place, 100% of customers are given an opportunity to rate/review their experience when they complete their purchase.
Analyzation. When data is collected in a consistent way, it can be analyzed for a wide range of information. Equipped with this data, management is able to make better decisions regarding products, services, staffing, profitability, and more.
Example: Timekeeping technology tracks trends in employee clock in/out, hours worked, breaks taken and more. From this information, when viewed in conjunction with sales volume, employers can discover their top sales people, time clock habits, and be alerted to labor compliance issues before they happen.
Collaboration. Co-working spaces, multiple location employee sharing, and freelancing, just to name a few, are allowing employees more freedom when it comes to where and when they can work. This makes communication more difficult and technology that facilitates remote communication more important than ever.
Dynamic scheduling tools help employees to cover each other’s shifts within management set parameters putting co-worker collaboration and communication into their own hands so management can focus on profits.
Example: Shared employees can see and fill shifts at multiple locations to eliminate double-scheduling and to quickly fill call offs.
Overall, technology is helping business be faster, more efficient, more collaborative and more people focused (for both employees and customers). Zuus Workforce is a worldwide resource for labor compliance and labor optimization for the retail, restaurant, hospitality, security, healthcare, and manufacturing industries. Have questions about how they can support you? Contact them today.